The DRC-BOC Community Life Tools App
2016-06-08

    On 11, 16 and 22 March, 2016, this Office organized 5 workshops respectively on the BOC E-Community Life Tools App at the Tayuan, Liangmaqiao, Sanlitun, Qijiayuan and Jianwai DRCs, attended by senior executives, customer service staff and medium ranking officers of the relevant property management departments and presided over by Ms. Yang Yi, Deputy Director of the Information and Research Office (IRO) of the HSC.

    The workshops, consisting of presentation, experience sharing and Q-A sessions, began with a lecture on the BOC E-Community Life Tools App, the currently available applications and future additions, given by the bank staff. The audience were then guided to use the app as DRC tenants, customer service staff and maintenance employees in a simulated app environment which covers functions like User Registration, Bank Card Connection, Property Hookup, Community Announcement, Intranet Message Posting and Checking, Repair Requesting and Complaint Lodging, in order to develop a comprehensive understanding of the app through interactions with the lecturers. The training went on in an enthusiastic atmosphere and was completed with very satisfactory results. 

    After the workshops were concluded, the property management departments, IRO and BOC held discussions on the app promotion action plan, as it is one of the top priorities in the HSC agenda for this year. The HSC leadership attaches great importance to the project, and the property management departments all vowed to provide full cooperation in the app promotion activities.  The following consensus was reached at the meeting:

  1. The property management departments will each designate a contact person for the follow-up app training and promotion activities and provide the IRO with a list of 10 tenants for trial usage, which will be forwarded to the HSC ;

  2. The property management departments will designate backstage operators, decide on their authorizations and provide the name list to the IRO by the end of March. When the app is launched online initially, the authorizations and users will be distributed by the IRO in the BOC property management system, and the subsequent maintenance work will be performed by the property management departments.

  3. The property management departments will provide the IRO with their BOC E-Community Life Tools App promotional plans, which will be forwarded to the HSC by the middle of April.

    Through the workshops, the managerial and operational staff of the property management departments developed an in-depth understanding of the app functions and operation, and had an exchange of views on the next stage promotion activities, with comments and suggestions for further app improvement being collected (and provided to the BOC). More workshops will be organized in the second half of this year when the app’s second development phase will be completed.