A Good Beginning is Half Done: AIIB Pays the Property Management Fee for the First Two Quarters
2016-09-22

  Looking back on Year 2015, the hard work, perseverance and excitement in the process of bidding for the AIIB property management contract may still quicken our heartbeats. A year has passed since the tender bidding preparations initially began and six months since the AIIB Project Office went into operation, the thrilling days when we encountered with both opportunities and challenges. The payment of RMB12.53 million into the HSC bank account for the first two quarters of 2016 is perceived as the most important recognition of our efforts in the past six months.

  Standing together with the AIIB Project Office, all related departments of the HSC have provided us with strong and professional support. Moreover, the corporate leadership has intervened on several occasions to seek information on the fee paying process and help communicate with customers. As an important part of the contract, the AIIB should have made payment of the property management fee at the beginning of each quarter. However, as the relevant fund was not available for the first quarter, it was decided that the payment had to be made in the second Quarter. In the face that the new tax regime would come into force from 1 May 2016, it was taken into consideration that the delay in issuing the relevant tax invoice would lead to nearly extra tax liabilities of RMB100,000 for the HSC. Therefore, through consultation with AIIB, the tax invoice was issued before the new regime took effect so as to maximize the HSC profits.

  The AIIB Project Office (APO) has made efforts in delivering satisfactory services to the customers in a meticulous and devoted manner. In the past 4 months since the APO was set up in the new AIIB Building, 4 customer relations activities (the International Women’s Day Celebration, Strawberry Festival, Coffee Salon and Taiji Workshop) have been organized, making use of the limited space and time to strengthen the customer ties and receiving exceptionally good feedback and appreciation. The AIIB Project Office has also conducted customer satisfaction surveys and striven to bring the quality and standards of the service up to a higher level. The Engineering Section has completed 29 major system-related projects and as many as one thousand improvement projects. Working in a professional and dedicated manner, DRC staff’s devotee-ism has ensured the smooth functioning of the office building. The Conferencing Service Section provides services to ensure the success of some 600 official events, particularly the first board of directors meeting, and their professional services were highly acclaimed. The Security Section, being in charge of the office building’s safety, offers escort services to the maintenance workers from the general contractor on dozens of occasions each day. At the advent of the summer, the Security Section organized a fire fighting and evacuation exercise for the AIIB staff successfully. To ensure the quality of the staff and services, the Cleaning Section has made numerous personnel adjustments. All the above efforts have made possible a good beginning. At the AIIB’s request, the Project Office has drafted the Quantitive Service Standards, covering customer, conferencing, engineering, cleaning and security services, which served as the basis of performance assessment as well as the reminder for the customer to make payment on time.

  The fact that the payment for the first two quarters of 2016 was made in time resulted from the guidance of the corporate leadership and strong support from all the related HSC departments. The achievements of the AIIB Project Office so far, are the result of the joint efforts made by all our fellow workers of the Information and Research Office, Personnel Department and Financial Department, among others, to whom we owe a tremendous debt of gratitude.