Speedy Service for the Needy: Tayuan DRC's Rapid Response to Emergency Request
2016-07-04

   Chris from the US Embassy and his family were leaving Beijing for home on 22 April, 2016 at the end of his tenure. However, soon after they left the Tayuan DRC, a race from downtown to the Capital International Airport took place to catch up with the departing family.

   At 14:00, the Chris family departed from the DRC for Terminal 3 of the Beijing Capital International Airport to catch the flight for the US leaving at 18:00 pm;

   At 15:33, Zhou Zhihuan, the DRC’s US Embassy liaison officer, received a call from Chris at the airport saying two handbags might have been left behind in the apartment, one of which contained his traveling documents and wallet;

   At 15:36, Zhou rushed to Apartment TB09-1-072 to check if the handbags were there and called Chris to tell him that the Property Management Department would forward the luggage to the airport as quickly as possible;

   At 15:42, with consideration to the road traffic condition, Zhou got in the car driven to the Airport Express Line at Dongzhimen by Liu Jing, the Deputy Manager, so that Zhou could catch the Airport Express train heading to Terminal 3;

   At 15:50, Zhou arrived at Dongzhimen Station;

   At 15:55, Zhou got on the Airport Express train and called Chris to tell him that the luggage would be handed over at Entrance 6 of Terminal 3, whilst texting the Property Management Department about the progress. At that time it was merely 2 hours away from the flight departing time, and passengers are normally required to arrive at the airport two and half hours before the flight takeoff time for completing the check-in procedures for an international flight.

   At 16:21, Zhou arrived at Terminal 3 and rushed out of the train for Entrance 6;

   At 16:25, Zhou met with the Chris family at Entrance 6 and handed over the bags and the departing couple hugged Zhou passionately to thank him and the DRC for the help. Zhou saw the family off at the check-in counter and wished them a good journey home;

   Merely 52 minutes elapsed from receiving the call to luggage handover, during which the entire Property Management Department was praying for the best, which best showcases the HSC core value of “Respect” and our care for the tenants.